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Return Merchandise Authorization (RMA)

Do NOT return any items before obtaining a RMA# or the item(s) can be rejected.

Due to the time and labor involved, for analyzers older than 10 years or having major water damage, please provide a purchase order for the evaluation fee with the analyzer. If you elect to have the analyzer repaired, or if you replace the analyzer by purchasing a new or refurbished unit, the evaluation fee will be applied to the price of the repair or the new unit. If you elect to decline repair, the evaluation fee will be due.

Note: Customers leaving any items over 90 days without prior arrangement for their return will be notified via certified letter of the intent to dispose of the items. If after 30 days of notification arrangements have not been made in writing, the disposition will be at Teledyne APIís discretion.

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How to return a TAPI instrument

When you are shipping instruments back to our Teledyne API location (San Diego) please remember: You must ship the equipment in an TAPI approved container  and pack as follows:
  • Put the shipping screws into the analyzer. (A Series only).
    Severe damage can be caused by not installing the shipping screws. This damage is not covered under warranty.

  • Improper shipping containers and/or packaging can result in damage to the chassis and an expensive repair. Putting an instrument in a box with styrofoam "peanuts" is not a proper shipping container.

  • Do not ship an analyzer with the permeation tube installed. If left in the analyzer, permanent damage to the pneumatics could result. Do not ship any permeation tubes back to our headquarters.

Please return the items only via UPS or FEDEX. Do not return via Freight Forwarding Companies!

Do not ship any of the following with the instrument:

  • Power Cords

  • Manuals and/or disks

  • Unattached side rails or rack handles

  • Permeation Tubes

The documentation included with the shipment must contain:

  • Part number and description for each item

  • Quantity

  • RMA number

  • Declared Value for customs only for International Customers

The following statement must be written on all invoices for goods returning to Teledyne API.

I, (your name), declare that to the best of my knowledge and belief the articles herein specified are U.S. Goods and were exported from the United States, and that they are returned without having been advanced in value or improved in condition by any process of manufacture or other means.

Ship product to:
Teledyne API
9970 Carroll Canyon Road, Suite A
San Diego, California 92131-1106

Damage caused by improper shipping is not covered under warranty.

Please fill out the RMA Request Form by clicking the I Accept button below.

I have read and accept the above terms and understand that repairs are subject to Teledyne API's Terms and Conditions of Sale.

 I accept

   

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Teledyne API • 9970 Carroll Canyon Road • San Diego, California 92131 • USA