Do NOT return any items before obtaining a RMA# or the item(s) can be rejected.
Due to the time and labor involved, for analyzers older than 10 years or having major water damage, please provide a purchase order for the evaluation fee with the analyzer. If you elect to have the analyzer repaired, or if you replace the analyzer by purchasing a new or refurbished unit, the evaluation fee will be applied to the price of the repair or the new unit. If you elect to decline repair, the evaluation fee will be due.
Note: Customers leaving any items over 90 days without prior arrangement for their return will be notified via certified letter of the intent to dispose of the items. If after 30 days of notification arrangements have not been made in writing, the disposition will be at Teledyne APIís discretion.
When you are shipping instruments back to our Teledyne API location (San Diego) please remember: You must ship the equipment in an TAPI approved container and pack as follows:
Please return the items only via UPS or FEDEX. Do not return via Freight Forwarding Companies!
Do not ship any of the following with the instrument:
The documentation included with the shipment must contain:
The following statement must be written on all invoices for goods returning to Teledyne API.
I, (your name), declare that to the best of my knowledge and belief the articles herein specified are U.S. Goods and were exported from the United States, and that they are returned without having been advanced in value or improved in condition by any process of manufacture or other means.
9970 Carroll Canyon Road, Suite A
San Diego, California 92131-1106
Damage caused by improper shipping is not covered under warranty.
Please fill out the RMA Request Form by clicking the I Accept button below.
I have read and accept the above terms and understand that repairs are subject to Teledyne API's Terms and Conditions of Sale.
e-mail us: email@example.com
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If you need assistance or an accommodation while seeking employment, please email firstname.lastname@example.org or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response. Teledyne participates in E-Verify (English) (Spanish) and Pay Transparency. Details on Right To Work may be found in English and Spanish.
To confirm the authenticity of any recruitment related correspondence, please email email@example.com or call (805) 373-4545.
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Teledyne API 9970 Carroll Canyon Road San Diego, California 92131 USA