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Return Merchandise Authorization (RMA)

Evaluation Fees

All analyzers < 10 years old sent in for repair/calibration will have an evaluation fee of $125.00/hr. per analyzer.

All analyzers > 10 years old sent in for repair/calibration will have an evaluation fee of $125.00/hr per analyzer, minimum 3 hrs ($375.00).

All analyzers that have major water damage and are sent in for repair will have an evaluation fee of $125.00/hr per analyzer, minimum 3 hrs ($375.00).

All M700 calibrators sent in for repair or calibration will have an evaluation fee of $600.00.

Due to the time and labor involved, for analyzers older than 10 years or having major water damage, please provide a purchase order for the evaluation fee with the analyzer. If you elect to have the analyzer repaired, or if you replace the analyzer by purchasing a new or refurbished unit, the evaluation fee will be applied to the price of the repair or the new unit. If you elect to decline repair, the evaluation fee will be due.


Note: Customers leaving any items over 90 days without prior arrangement for their return will be notified via certified letter of the intent to dispose of the items. If after 30 days of notification arrangements have not been made in writing, the disposition will be at Teledyne API’s discretion.


Instrument Repairs/ Calibration

Minimum charge for repair/calibration of all analyzers is $600.00 per analyzer (if no major parts are needed).

Minimum charge for repair/calibration of an M700 calibrator is $1000.00 (if no major parts are needed).



How to return a TAPI instrument

When you are shipping instruments back to our headquarters please remember: You must ship the equipment in an TAPI approved container  and pack as follows:
  • Put the shipping screws into the analyzer. (A Series only).
    Severe damage can be caused by not installing the shipping screws. This damage is not covered under warranty.

  • Improper shipping containers and/or packaging can result in damage to the chassis and an expensive repair. Putting an instrument in a box with styrofoam "peanuts" is not a proper shipping container.

  • Pack permeation tubes correctly.
    Do not ship an analyzer with the perm tube installed. If left in the analyzer, permanent damage to the pneumatics could result. It is recommended to ship the perm tube in its original packaging.
Ship product to:
Teledyne API
9480 Carroll Park Drive
San Diego, California 92121-5201

Damage caused by improper shipping is not covered under warranty.

To obtain an RMA number, please call the Technical Service Department at 1-800-324-5190, then return to this page to fill in the RMA Form. Also contact our Technical Service Department if you need shipping screws or a proper shipping container.

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Teledyne API • 9480 Carroll Park Drive • San Diego, California 92121-5201 • USA